Safety and Conduct

Updated August 1, 2024

Safety and Conduct

The Cerritos Center for the Performing Arts (CCPA) is committed to ensuring the safety and comfort of all patrons, guests, artists, and staff, and has established the following protocols for those entering the facility. The CCPA reserves the right to alter these protocols at any time, at its sole discretion, or in compliance with other legal obligations and authorities.

Patron Safety and Screening

All patrons are subject to screening by CCPA’s security personnel. This may include, but is not limited to, a visual inspection, a bag inspection, a metal detection inspection, and an interview.

Patrons should plan on arriving at least 30 minutes prior to an event and are encouraged to leave non-essential items and large purses and bags at home or safely secured and out-of-sight within a vehicle. Any item larger than a small clutch purse or wallet may be subject to a security inspection and patrons may be prevented from bringing packages, bags, backpacks or luggage larger than 14” x 6” x 14” in size into the facility. 

CCPA reserves the right to refuse entry to a patrons in possession of items which may cause danger or disruption to an event or other patrons, or which are in violation of venue policies. Any patron who declines to be searched may be denied entry.

The following is a partial list of items that are prohibited at CCPA events:

•    All weapons, including but not limited to, guns, knives, pepper spray/mace, flares, fireworks (see ‘WEAPONS’ note below)
•    Outside food, beverage, alcohol
•    Water bottles, reusable bottles, cans, flasks, coolers
•    Illegal substances
•    Pamphlets and product samples
•    Skateboards, rollerblades, bicycles, helmets, chairs, beach balls
•    Laptop/tablet computers, 2-way radios, laser pointers
•    Balloons, permanent markers, spray paint or other aerosol cans
•    Noise making devices such as air horns, drums, whistles
•    Professional recording devices: audio or video
•    Professional cameras with removable lenses 
•    Selfie sticks
•    Bags (backpacks, large bags, suitcases, luggage)
•    Signs, flags, banners, posters
•    Confetti, glitter and other items that can be thrown
•    Remote control flying devices or UAVs (unmanned aerial vehicles)
•    Animals (with the exception of trained and certified service animals and service animals in training for Patrons with disabilities)

This list is subject to change. Please contact the CCPA Box Office for event specific policies and information.

Weapons

Patrons, including law enforcement personnel not present in an official capacity, are prohibited from bringing weapons into the facility. CCPA does not provide weapon lockers and will not check in/out weapons at Patron Services. Weapons include, but are not limited to, firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, and glass items. Patrons found in possession of the above-mentioned or similar items will be asked to remove the item from the venue or dispose of it. Patrons who refuse to comply with CCPA policies will be ejected from the facility without a ticket refund.

Patron Code of Conduct

Access

Patrons may only access CCPA with a valid ticket to the event or a credential authorized by CCPA. Backstage and performance areas may only be accessed with a proper credential. Patrons who are found to be in locations without tickets or without proper credentials will be subject to ejection and/or arrest. Latecomers will be seated at the discretion of the House staff at an appropriate pause in the program.

Conduct

CCPA is committed to creating a safe, comfortable, and enjoyable experience where patrons have a right to expect an environment in which:

•    Patrons shall be respectful of all other guests, artists, staff and the facility property.
•    Patrons shall not act in an unruly or disruptive manner and shall avoid blocking the view of other guests.
•    Patrons shall turn cell phones off or set them to silent mode and refrain from text messaging and using cell phones as a light source during an event.
•    Patrons must adhere to pre-performance announcements regarding the use of recording devices and taking photographs during an event. 
•    During some performances, artists may request that patrons be permitted to stand immediately in front of their seats during the entirety of an event. On those occasions, standing patrons shall continue to be respectful of others around them and avoid blocking the view of other patrons.
•    Patrons shall not occupy a seat or remain in an area for which they do not possess a valid ticket and shall provide their ticket upon request.
•    Patrons shall not block the aisles anywhere in the theater.
•    Patrons shall not stand on seats.
•    Patrons shall not place drinks or objects OF ANY KIND on balcony rails or ledges.
•    Patrons shall refrain from using foul/offensive language, fighting, obscene gestures, throwing objects and engaging in behavior detrimental to the experience of other patrons.
•    Patrons who consume alcoholic beverages shall do so in a responsible manner.
•    Patrons may smoke, including the use of e-cigarettes and vaping, in designated external smoking areas only.
•    Patrons shall not interfere with the event, the artists, or CCPA staff in any way.
•    Patrons are encouraged to report inappropriate or offensive behavior to an usher, security officer, or CCPA management.

Patrons who violate the Code of Conduct may be subject to ejection without a ticket refund and, to the extent their conduct constitutes a violation of law, may be subject to arrest.  CCPA management reserves the right to deny entry to patrons wearing clothing items displaying offensive text and/or images.

Food and Beverage

Patrons are expected to obey all state and local laws governing the purchase, possession, and consumption of alcohol. It is illegal for anyone under the age of 21 to consume alcoholic beverages. In addition:

•    CCPA reserves the right to deny entry or alcoholic beverage service to anyone who appears to be impaired.
•    There shall be a maximum limit of two alcoholic beverages sold to each patron, per purchase, per valid ID.
•    All beverages must have a lid to help prevent spilling.
•    Patrons shall not place drinks or objects OF ANY KIND on balcony rails or ledges.
•    Patrons may be asked to show identification prior to being served alcoholic beverages. Acceptable forms of valid United States identification are: Driver's License, Passport, United States Passport Card, State Issued I.D. Card w/ Photo, or Military I.D. w/ Photo.
•    CCPA reserves the right to eject anyone under the age of 21 years old who is observed to be in possession of, or consuming alcohol on the premises, without a ticket refund.
•    Service of alcohol will stop at least thirty (30) minutes prior to the end of the event.
•    Patrons must discard alcoholic beverages prior to exiting the facility, or designated consumption areas.
•    Unless otherwise posted, food is not permitted in the main Theater at any time.

Health and Safety

To protect the health and safety of patrons, performers, volunteers, and staff, CCPA is following all requirements and safety measures as determined by public health officials.

Face Coverings: Optional

Face coverings are optional when inside the CCPA. Everyone will be required to comply with any public health mandates at the time of the event, regardless of the protocols listed on this page.

Health Safety Measures

The CCPA’s heating, ventilation, and air conditioning system has been upgraded with MERV13 filters. In addition to the usual thorough cleaning processes, high-touch areas in the CCPA are disinfected before each performance and during intermission. Hands-free hand sanitizer dispensers are available to patrons at each entrance to the CCPA.

Emergency Medical Assistance

CCPA provides emergency medical technicians at all performances. If you need first aid, contact an usher for assistance.